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Return Policy
Shipping Policy
We want your Mon Trésor treasures to reach you as gently and swiftly as they were crafted. Here is everything you need to know about how we ship.
Shipping Rates & Delivery Times
| Region | Method | Cost | Delivery |
|---|---|---|---|
| Continental USA | Standard | Free over $80 | 5-7 business days |
| Continental USA | Express | $15.00 | 2-3 business days |
| Canada | Standard | $12.00 | 7-10 business days |
| Europe | Standard | $18.00 | 8-12 business days |
| Asia Pacific | Standard | $22.00 | 10-14 business days |
Order Processing
Orders placed before 12:00 PM EST on business days are typically processed and shipped within 1-2 business days. During peak seasons and promotional periods, processing may take an additional 1-2 business days. You will receive a shipping confirmation email with tracking information once your order is on its way.
International Shipping
International orders may be subject to customs duties, import taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost at checkout.
Gift Orders: Select "Make this a gift" at checkout to include a personalized gift message and elegant gift packaging at no additional charge.
Last updated: March 1, 2026
Returns & Refunds
Your satisfaction is our promise. If a Mon Trésor piece does not bring you joy, we will make it right.
Return Eligibility
- Items must be returned within 30 days of delivery.
- Items must be unworn, unwashed, and in original condition with all tags attached.
- Gift items may be returned for store credit or exchanged.
- Final sale items (marked as such) cannot be returned or exchanged.
How to Return
To initiate a return, please contact our customer care team at care@montresor.com with your order number. We will provide a prepaid return label for domestic orders. For international returns, return shipping costs are the responsibility of the customer unless the item was defective or incorrectly shipped.
Refund Processing
Once your return is received and inspected, we will send you an email notification. Approved refunds will be processed to the original payment method within 5-7 business days. Depending on your payment provider, it may take an additional 2-5 business days for the refund to appear in your account.
Exchanges: If you wish to exchange for a different size or color, we recommend placing a new order for the desired item and returning the original for a refund. This ensures the fastest delivery of your new piece.
Last updated: January 15, 2026
Privacy Policy
At Mon Trésor, we deeply value the trust you place in us. This Privacy Policy explains how we collect, use, and protect your personal information.
Information We Collect
- Personal Information: Name, email address, shipping and billing addresses, and phone number when you place an order or create an account.
- Payment Information: Credit card details are processed securely through our PCI-compliant payment providers. We do not store full card numbers on our servers.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, and device information.
How We Use Your Information
We use your information to process orders, communicate with you about your purchases, provide customer support, improve our website experience, and send marketing communications (only with your consent). We never sell your personal information to third parties.
Data Security
We implement industry-standard security measures including SSL encryption, secure data storage, and regular security audits to protect your information from unauthorized access, disclosure, or alteration.
Your Rights
You have the right to access, correct, or delete your personal information at any time. To exercise these rights, please contact us at privacy@montresor.com.
Last updated: February 20, 2026
If your product arrives damaged or is not working, you can return it within 7 days after delivery, or 30 days after shipment if the delivery date is untraceable. For orders shipped to Brazil or Russia, the return period is 40 days after shipment. You will receive an email with shipment details once your order is dispatched. Some products may have specific policies.
We will reimburse return shipping fees after the defective item arrives at our warehouse. Any additional costs during the return process are at the customer’s expense.
The customer is responsible for all return shipping fees and charges.
Contact us within 7 days of delivery if your item arrives broken. High-value items may require a return with all original accessories. Missing accessories will incur additional charges. Return shipping fees are fully covered by us.
Please provide the following proofs for defective items:
- Photos of the package front and back
- Partial shipment slips (if applicable)
- Photo or video of the defective item
- Detailed description of the problem
Within 90 days of shipment: Free refund or replacement. Return shipping fee reimbursement is 35% of the item price, maximum $40.
90–180 days of shipment: Free repair or replacement. Two-way shipping fees are covered by us.
After 180 days: Refunds or replacements are no longer accepted.
Contact us and provide photos/videos of the incorrect item. Logo or packaging differences due to batch updates are not covered. Return in original condition for free replacement and shipping reimbursement.
Return within 14 days of delivery for a refund or replacement (shipping fees excluded). Customer covers two-way shipping if the return is not our error.
Contact customer service before returning any item to get the return address and instructions.
- Contact us for approval before returning any items
- Keep all original packaging and shipping documents
- Provide return tracking number and shipping receipt after mailing
- Refunds are issued to the original payment method
- Refuse broken or open packages upon delivery
- Avoid express services (DHL/UPS/TNT) for returns to prevent high duties
- Include order details inside the return package
We reserve the right to update this policy. Changes will be posted in our help center.
Wholesale Policy
We are delighted to partner with select retailers who share our passion for quality and care. Below are the terms and requirements for wholesale partnerships.
Application Process
To apply for a wholesale account, please complete the wholesale application form and provide your business license, resale certificate, and two trade references. Our team will review your application within 5-7 business days.
Minimum Order Requirements
- Initial order minimum: $1,500 USD
- Reorder minimum: $800 USD
- Minimum per style: 6 units (may mix sizes)
Pricing & Payment
Wholesale pricing is available upon approval. We accept payment via bank transfer or credit card. Net 30 terms may be available for established partners with satisfactory credit references.
Shipping & Lead Times
Wholesale orders are typically shipped within 5-7 business days from order confirmation. Lead times may vary during peak seasons. Shipping costs are calculated based on destination and order weight.
Return Policy
Defective or incorrect items must be reported within 14 days of receipt. We do not accept returns for customer remorse. Exchanges for sizing issues are considered on a case-by-case basis.
Interested in partnering? Contact our wholesale team at wholesale@montresor.com for more information.
Last updated: March 10, 2026