Security Policy

Shipping Policy

We want your Mon Trésor treasures to reach you as gently and swiftly as they were crafted. Here is everything you need to know about how we ship.

Shipping Rates & Delivery Times

Region	Method	Cost	Delivery
Continental USA	Standard	Free over $80	5-7 business days
Continental USA	Express	$15.00	2-3 business days
Canada	Standard	$12.00	7-10 business days
Europe	Standard	$18.00	8-12 business days
Asia Pacific	Standard	$22.00	10-14 business days

Order Processing

Orders placed before 12:00 PM EST on business days are typically processed and shipped within 1-2 business days. During peak seasons and promotional periods, processing may take an additional 1-2 business days. You will receive a shipping confirmation email with tracking information once your order is on its way.

International Shipping

International orders may be subject to customs duties, import taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost at checkout.

Gift Orders: Select "Make this a gift" at checkout to include a personalized gift message and elegant gift packaging at no additional charge.

Last updated: March 1, 2026

Returns & Refunds

Your satisfaction is our promise. If a Mon Trésor piece does not bring you joy, we will make it right.

Return Eligibility

Items must be returned within 30 days of delivery.
Items must be unworn, unwashed, and in original condition with all tags attached.
Gift items may be returned for store credit or exchanged.
Final sale items (marked as such) cannot be returned or exchanged.

How to Return

To initiate a return, please contact our customer care team at care@montresor.com with your order number. We will provide a prepaid return label for domestic orders. For international returns, return shipping costs are the responsibility of the customer unless the item was defective or incorrectly shipped.

Refund Processing

Once your return is received and inspected, we will send you an email notification. Approved refunds will be processed to the original payment method within 5-7 business days. Depending on your payment provider, it may take an additional 2-5 business days for the refund to appear in your account.

Exchanges: If you wish to exchange for a different size or color, we recommend placing a new order for the desired item and returning the original for a refund. This ensures the fastest delivery of your new piece.

Last updated: January 15, 2026

Privacy Policy

At Mon Trésor, we deeply value the trust you place in us. This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect

Personal Information: Name, email address, shipping and billing addresses, and phone number when you place an order or create an account.
Payment Information: Credit card details are processed securely through our PCI-compliant payment providers. We do not store full card numbers on our servers.
Usage Data: Information about how you interact with our website, including pages visited, time spent, and device information.

How We Use Your Information

We use your information to process orders, communicate with you about your purchases, provide customer support, improve our website experience, and send marketing communications (only with your consent). We never sell your personal information to third parties.

Data Security

We implement industry-standard security measures including SSL encryption, secure data storage, and regular security audits to protect your information from unauthorized access, disclosure, or alteration.

Your Rights

You have the right to access, correct, or delete your personal information at any time. To exercise these rights, please contact us at privacy@montresor.com.

Last updated: February 20, 2026

Security Policy

We take the security of your personal information seriously. When you submit your credit card details, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information.

Our website uses a secure server. All your personal information and credit card information between your PC and the server are transmitted in an encrypted form.

Can't Access Secure Pages?

If you are having trouble getting into secure pages, it may be because your browser, your corporate firewall or proxy has not been set up to allow access to secure pages. In these cases contact IT support at your company.

Many companies access the Internet using a specially programmed computer known as a 'Firewall'. Any data coming in or going out has to get past the firewall first. The firewall may contain programs that mediate access between the Internet and the user.

Links to Other Sites

This website contains links to other websites. We are only responsible for the privacy practices on this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.

Changes to This Security Policy

We reserve the right to change our security policies at any time. Accordingly we recommend that you check this page periodically in order to review our current policies.

Wholesale Policy

We are delighted to partner with select retailers who share our passion for quality and care. Below are the terms and requirements for wholesale partnerships.

Application Process

To apply for a wholesale account, please complete the wholesale application form and provide your business license, resale certificate, and two trade references. Our team will review your application within 5-7 business days.

Minimum Order Requirements

Initial order minimum: $1,500 USD
Reorder minimum: $800 USD
Minimum per style: 6 units (may mix sizes)

Pricing & Payment

Wholesale pricing is available upon approval. We accept payment via bank transfer or credit card. Net 30 terms may be available for established partners with satisfactory credit references.

Shipping & Lead Times

Wholesale orders are typically shipped within 5-7 business days from order confirmation. Lead times may vary during peak seasons. Shipping costs are calculated based on destination and order weight.

Return Policy

Defective or incorrect items must be reported within 14 days of receipt. We do not accept returns for customer remorse. Exchanges for sizing issues are considered on a case-by-case basis.

Interested in partnering? Contact our wholesale team at wholesale@montresor.com for more information.

Last updated: March 10, 2026

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